Mr Paquin, why introduce a robot in your pharmacy?
During the relocation of our pharmacy, we wanted to make the most of the upper-floor space. Automation quickly proved to be the ideal solution to optimize the new layout. The robot helped us free up room in the sales area and improve internal organization, making service smoother, reducing queues, and saving valuable time at the counter.
Why choose a Pharmathek robot?
I first discovered Pharmathek at the Pharmagora exhibition in Paris. I was impressed by the high-quality materials, the speed of the arm, the sleek design, and the Euclid3D gripper. The ability to upgrade the robot over time was also a deciding factor, helping us anticipate future needs.
Did you give your robot a name?
Yes, we named it Pepino, as a tribute to a colleague’s Italian great-grandfather and the robot’s Italian origins. It’s a small, fun touch that delights the whole team.
How has daily work changed with the robot?
Everything has improved. The transition was surprisingly smooth, and today we can’t imagine working without it. The robot handles the less rewarding tasks, allowing the team to focus on the core mission: listening, advising, prevention, cross-selling, and vaccinations.
How did the team adapt?
Very easily. Even colleagues who had never worked with this type of technology quickly became comfortable with the robot. The interface is intuitive and well-designed.
Most valuable feature in daily use?
The robot’s speed in dispensing medications saves time every day, allowing us to give patients our full attention. Delegating low-value tasks to the robot has significantly lightened the workload and strengthened our team’s efficiency.
Why place the robot on the upper floor?
This choice maximized space without affecting the sales area. It’s an ideal solution for our pharmacy layout.
What about the Pharmaload automatic loading system?
Pharmaload is fast, intuitive, and simplifies serialization management in France. Just load the boxes, and everything happens automatically – a huge time saver, especially with the daily challenge of stock shortages.
Would you recommend Pharmathek?
Absolutely. Beyond the robot’s quality and reliability, the Pharmathek team is professional, attentive, and supportive. Regular checks and visits give peace of mind and help us handle daily work calmly.
Final thoughts
For colleagues hesitant about installing a pharmacy robot like SINTESI: it’s an investment in working more serenely. The robot relieves the team of repetitive tasks, allowing more focus on what truly matters – listening to and advising patients. For us, it has become an indispensable tool in daily operations.
