Mr. Taurinya, what led you to install a robot in your pharmacy?
When I took over the pharmacy, I wanted to completely rethink the space. We managed to expand the sales area by significantly reducing the back office. Thanks to the transport system, we installed the robot in an off-center space, which allowed us to optimize every available square meter.
What convinced you to choose a Pharmathek pharmacy robot?
What impressed me was the tailored integration project proposed by Pharmathek. The team truly knew how to adapt the solution to our setup. Compatibility with our management software and the speed of installation also made a difference. The transition was very fast, without immobilizing the pharmacy more than necessary.
Some colleagues have given a name to their robot: is that also your case?
Yes, we named it Luigi, a tribute to its Italian origins!
Since the robot was installed, how has the organization of your pharmacy changed?
We have clearly gained in fluidity and efficiency. Many repetitive tasks have disappeared, especially during order intake. Today we spend more time with patients.
And in a small village like ours, this human connection is essential.
Is the Sintesi robot easy to use on a daily basis?
Yes, it is really very simple and intuitive. The interface is clear and the training provided was very comprehensive. The team got the hang of it in no time.
For your team, which Sintesi feature do you consider the most valuable?
Without a doubt the Pharmaload automatic loader. It is a huge time saver in daily operations: we estimate it saves us about two and a half hours per day in storage. We also installed a Connected Exit, a single connected output shared between three counter stations, which allows us to dispense medications without any risk of confusion.
Speaking of which, what do you think of the Pharmaload automatic loader?
The time savings are considerable. For us, it is as if a full-time person is now entirely dedicated to welcoming and advising patients. The back office is always perfectly organized: you just pour the packages into the hopper and everything is handled automatically.
Finally, based on your experience, would you recommend Pharmathek to your colleagues?
Yes, without hesitation. The robot truly simplifies the pharmacist’s life, but it is also the team that makes the difference. Installing a robot is not just a technological purchase, it is the beginning of a lasting relationship of trust with people who support you.
