Very positive.

Installing the new robot required us to completely empty the previous system, but thanks to the temporary storage unit provided by Pharmathek, we were able to keep the pharmacy fully operational throughout the process.

In practice, we never had to interrupt service to our customers and were able to continue working without disruption.

For a pharmacy, this is extremely valuable: being able to undertake a replacement project without compromising service continuity.

The decision was based on a combination of several factors.

I had already had the opportunity to see Pharmathek systems installed in other pharmacies and had noticed some features that had impressed me. When we then started designing our own system, I found great attention to the specific needs of our pharmacy.

We were immediately convinced by the project developed around our pharmacy: from the very first site visit, we received a concrete proposal tailored to the available space and our workflows. The direct interaction with the company’s management also gave us confidence, as we perceived strong technical expertise and genuine involvement in the project.

From a technological standpoint, we particularly appreciated the possibility of having a configuration designed around our needs, with 3 QuickAir systems and 6 direct delivery lines to the counters, an ideal solution for the layout of our sales area. Euclid3D also convinced us, with its integrated temporary storage system on board, as it helps speed up the delivery cycle and make day-to-day operations even more efficient.

It was very important, because automation is a technology that supports the pharmacy every day. When you invest in a system like this, you are not just choosing a machine, but also the company that will support you over the years.

That is why we placed great importance on the reliability of the partner and the quality of the support service.

One aspect we particularly appreciated was being able to rely on a single point of contact for the entire system. Pharmathek directly manages both the robot and the pneumatic tube system: for us, this means having a single contact whenever we need support or maintenance, without having to coordinate different companies. It makes the day-to-day management of the pharmacy easier and gives us great peace of mind.

Today, automation means above all having more time and attention to dedicate to patients.

In a pharmacy with multiple workstations and large spaces, being able to reduce staff movements and rely on the system to handle more repetitive tasks allows us to work more smoothly and efficiently.

It is not just a matter of speed: it means reaching the end of the day less tired, having greater control over stock management and being able to better support the sales area.

The time that automation allows us to regain is extremely valuable, because we can invest it in our relationships with patients and in the quality of the service we provide every day.

The first difference I noticed is the capacity: SINTESI has a much larger capacity and allows us to manage almost twice as many packages as the previous system.

The interface is also very intuitive: the main operations are easy to start, and day-to-day management is very straightforward.

One feature I particularly appreciate is the automatic expiry date scanning. I used to spend almost an hour a day on this task, whereas today the robot handles the process directly, allowing me to focus on other activities.

Product loading has also become more efficient. We already had an automatic loader, but with Pharmaload we have greater loading capacity and speed. This is particularly helpful when managing the orders that arrive several times a day from our distributors.

Yes, it was easy. Pharmathek’s technicians came directly to the pharmacy and guided us through the training, explaining all the main procedures.

I also found the quick guide they left us very useful: it is a practical resource that clearly summarizes the main operations and allows us to quickly find the information we need for day-to-day management.